Vol. 07   July 20, 2009 STUDY THE "FINE ART OF FAIRNESS" Workshops Available in October in Regina, Saskatoon and Prince Albert How does the Ombudsman define fairness? How can I deal fairly with a challenging client? What might cause me to act unfairly?  What can I do if applying a policy will have an unintended result? Come explore these topics with us in "The Fine Art of Fairness" workshops this fall. Modules include: Understanding Fairness Interpersonal Conflict Communications Skills About the Ombudsman (Ombudsman 101) This two-day course is free of charge and is open to ministries, Crown corporations and other government agencies. Dates and locations are as follows: Regina October 7 – 8, 2009 9:00 a.m. – 4:30 p.m. 4th Floor Boardroom 1874 Scarth Street Saskatoon October 14 – 15, 2009 9:00 a.m. – 4:30 p.m. Training Room A Lower Level 623 2nd Avenue North Prince Albert October 28 – 29, 2009 9:00 a.m. – 4:30 p.m. 2nd Floor 81 North Industrial Drive To register, complete and fax our registration form or contact us at 306-787-6211 or alandry@ombudsman.sk.ca.   200th ANNIVERSARY 2009 is the 200th Anniversary of Parliamentary Ombudsman This year, Ombudsman Saskatchewan, along with ombudsman offices across Canada and around the world, will mark the 200th anniversary of the first parliamentary ombudsman appointed in Sweden in 1809. Since that first appointment, the role of ombudsman has grown and expanded in many countries and has taken many forms. Celebrate with us as we explore this rich legacy and what it means for people now and in the future. Watch for more details in our next newsletter. ABOUT THE NEWSLETTER Comments Welcome This electronic newsletter for Ombudsman Saskatchewan comes out whenever we have news to share. If you have any suggestions or comments, you are welcome to contact Leila Dueck at ldueck@ombudsman.sk.ca.	"WATCH DOGS AND WISE ONES IN WINTER LANDS"   Winning Essay Looks at How Canadian Ombudsman Offices Approach Their Work "... Weather worn, an elderly woman struggles in from the cold to warm tea and friendly voices; she has been buffeted from desk to desk within offices; from office to office within branches; from branch to branch within departments. She hopes she has found a place where her voice can be heard..." Professor Michelle LeBaron of the University of British Columbia takes on a practical review of Canadian ombudsman work in her essay: "Watch Dogs and Wise Ones in Winter Lands." The paper draws from several interviews, including one with Saskatchewan Ombudsman Kevin Fenwick. Professor LeBaron won the Forum of Canadian Ombudsman (FCO) Liz Hoffman Ombudsperson Research Award for writing the paper. For more information about the award or to read the paper, visit the award page  on the FCO website.    COMING SOON: "PRACTICE ESSENTIALS FOR ADMINISTRATIVE TRIBUNALS"  New Guide Will Help Tribunal Members With Fair Process Ombudsman Saskatchewan and the Dispute Resolution Office (DRO) have worked together to create a new guide for tribunal members. Its goal is to assist them in offering fair services to citizens - from the first step to the final decision.  Doubling as a desk reference and training workbook, the guide will be available later this year as part of a training package  that the DRO will offer tribunals. Watch for more information, coming soon.
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